Return Policy and Forms

SureFit Return Policy SPS RA Form SureFit Return Policy FAQ










RETURN POLICY

Shoe Returns Non-Stock Items
Non-Stock Shoes Warranty Items
Shoe Exchanges Custom Items 
Stocked Items Return Locations

Shoe Returns

90 days from invoice date
A return authorization (RA) request must be submitted within 90 days of invoice date to be eligible for credit. Once a RA number has been issued, items should be returned to SureFit within 15 days. Currently, there are no restock fees for cataloged/stocked shoes.

Return authorization number required
A return authorization (RA) number must be obtained prior to returning items to SureFit. RA numbers must be written on the outside of the return shipping box.

Resalable condition
Products must be in resalable condition, including original packaging.

Include return form in box
A printed return authorization form must be included in the return box.

Return locations
Stock shoes should be returned to SureFit - Chicago. All other stock items should be returned to Surefit - Alpharetta.

Mixed Pairs
The 75% upcharge is not refundable for pairs with mixed sizing.

Defective Shoes
For defective shoes, please contact customer service at (800) 298 6050 x1.

Failure to meet these guidelines may result in returned merchandise without credit.

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Non-Stock Shoe Returns (Shoes not offered in our catalog or Special Order Shoes)

SureFit follows supplier policies for non-stock shoes. Certain suppliers, including Brooks and Wolverine (Hush Puppies), do not provide credit for non-stock/special order returns. SureFit will not issue credit for these items. If eligible for return, non-stock/special order shoes must be returned within 60 days of shipment date. Please use the returns/exchange process outlined for stocked shoes if time requirement is met. Any supplier restock fees will apply if non-stock returns are accepted. Non-stock mixed pair orders are not returnable. For defective shoes, please contact customer service at (800) 298-6050 x1.

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Shoe Exchanges

90 days from invoice date.

Please contact Customer Service to address Shoe Exchanges at (800) 298-6050

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Stock Items (Non-Shoe or Non-Custom Items)

60 days from invoice date
A return authorization (RA) request must be submitted within 60 days of invoice date to be eligible for credit. Once a RA number has been issued, items should be returned to SureFit within 15 days.

Return authorization number required
A return authorization (RA) number must be obtained prior to returning items to SureFit. RA numbers must be written on the outside of the return box.

Subject to 15% restock fee
All returned stock items are subject to a 15% restock fee with a maximum restock fee of $50 per product, with the exception of shoes (dependent upon supplier’s policy). For patient rejected items, restock fees are based on supplier guidelines.

Resalable condition
Products must be in resalable condition, including original packaging.

Include return form in box
A printed return authorization form must be included in the return box.

Return locations
Stock items should be returned to SureFit - Alpharetta. Stock shoes should be returned to SureFit - Chicago. All other stock items should be returned to SureFit - Alpharetta.

Call tags
For SureFit order and shipping errors, call tags will be emailed to cover the return postage.

Failure to meet these guidelines may result in returned merchandise without credit.

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Non-Stock Items (Items Non-Shoe or Non-Custom Items)

SureFit follows supplier policies for non-stock items and items under warranty/trial. Contact customer service prior to initiating these returns to learn about supplier policies.

Certain suppliers, including Brooks and Wolverine (Hush Puppies), do not provide credit for non-stock/special order returns. SureFit will not issue credit for these items. For nonstock shoes, contact Customer Service for supplier-specific policies. Any supplier restock fees will apply if non-stock returns are accepted.

Non-Returnable Items (Custom Items)
Custom orders are non-returnable. Please contact customer service at (800) 298-6050 x1 for inquiries around adjustments and additional fabrication needs.

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WARRANTY ITEMS

Items under warranty may require warranty cards, replacement serial numbers, or patient information before credit can be issued.

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Custom Items

Custom orders are non-returnable. Please contact customer service at (800) 298-6050 x1 for inquiries around adjustments and additional fabrication needs.

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Return Locations

Shoe Returns
SureFit Returns
2141 Internationale Drive; Suite 200
Woodridge, IL 60517

All Other Items
SureFit Returns
6530 Corporate Court
Alpharetta, GA 30005

For questions concerning our return policy, please contact Customer Service at (800) 298-6050 x1.

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