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Return Policy and Forms
RETURN POLICY
Shoe Returns | Non-Stock Items |
Non-Stock Shoes | Warranty Items |
Shoe Exchanges | Custom Items |
Stocked Items | Return Location |
Shoe Returns
90 days from invoice date
A return authorization (RA) request must be requested within 90 days of invoice date to be eligible
for credit. Once a RA number has been issued, items should be returned to SureFit within 15 days. Currently, there are no restock fees for cataloged/stocked shoes. Please contact customer service at (800) 298-6050 x1 to initiate return.
Return authorization number required
A return authorization (RA) number must be obtained prior to returning items to SureFit. RA numbers
must be written on the outside of the return shipping box.
Resalable condition
Products must be in resalable condition, including original packaging.
Include return form in box
A printed return authorization form must be included in the return box.
Return location
All other stock items should be returned to SureFit - Alpharetta.
Defective Shoes
For defective shoes, please contact customer service at (800) 298 6050 x1.
Non-Stock Shoe Returns (Shoes not offered in our catalog or Special-Order Shoes)
SureFit follows supplier policies for non-stock shoes. Certain suppliers, including Brooks and Wolverine (Hush Puppies), do not provide credit for non-stock/special order returns. SureFit will not issue credit for these items. If eligible for return, non-stock/special order shoes must be submitted within 60 days of shipment date. Please use the returns/exchange process outlined for stocked shoes if time requirement is met. Any supplier restock fees will apply if non-stock returns are accepted. For defective shoes, please contact customer service at (800) 298-6050 x1.Shoe Exchanges
90 days from invoice date.
Please contact Customer Service to address Shoe Exchanges at (800) 298-6050 x1.
For reference, please use the shoe fit checklist.
Stock Items (Non-Shoe or Non-Custom Items)
60 days from invoice date
A return authorization (RA) request must be requested within 60 days of invoice date to be eligible for credit. Once a RA number has been issued, items should be returned to SureFit within 15 days. Please contact customer service at (800) 298-6050 x1 to initiate return.
Return authorization number required
A return authorization (RA) number must be obtained prior to returning items to SureFit. RA numbers must be written on the outside of the return box.
Subject to 15% restock fee
All returned stock items are subject to a 15% restock fee with a maximum restock fee of $50 per product, with the exception of shoes (dependent upon supplier’s policy).
Resalable condition
Products must be in resalable condition, including original packaging.
Include return form in box
A printed return authorization form must be included in the return box.
Return location
Stock items should be returned to SureFit - Alpharetta.
Call tags
For SureFit order and shipping errors, call tags will be emailed to cover the return postage.
Non-Stock Items (Items Non-Shoe or Non-Custom Items)
SureFit follows supplier policies for non-stock items and items under warranty/trial. Contact customer service prior to initiating these returns to learn about supplier policies.
Certain suppliers, including Brooks and Wolverine (Hush Puppies), do not provide credit for non-stock/special order returns. SureFit will not issue credit for these items. For nonstock shoes, contact Customer Service for supplier-specific policies. Any supplier restock fees will apply if non-stock returns are accepted.Non-Returnable Items (Custom Items)
Custom orders are non-returnable. Please contact customer service at (800) 298-6050 x1 for inquiries around adjustments and additional fabrication needs.
WARRANTY ITEMS
Items under warranty may require warranty cards, replacement serial numbers, or patient information before credit can be issued.
- Becker Return Form
- Blatchford Warranty Claim Form
- Broadbay Warranty Form
- Cascade Warranty Form
- College Park Return Form
- Darco Return Form
- Elevate Return Form
- Fillauer Return Form
- Kiddfoot LLC (C-prodirect) Incident Form
- OrthoFeet Return Form
- Orthomerica Warranty Form
- Össur Patient Information Form
- Össur Request to Repair Knee Form
- Ottobock Return Form
- Ottobock Knee Repair Form
- Proteor Nabtesco Return Form
- ST&G Return Form
- SteeperUSA Return Form
- Townsend Return Form
- Trulife Orthotic Warranty Card
- Trulife Prosthetic Warranty Card
Custom Items
Custom orders are non-returnable. Please contact customer service at (800) 298-6050 x1 for inquiries around adjustments and additional fabrication needs.
Return Location
SureFit Returns
6530 Corporate Ct STE 100
Dock Door 4
Alpharetta, GA 30005
For questions concerning our return policy, please contact Customer Service at (800) 298-6050 x1.